Support
Need help with an application or service from GOHEX LLC? Email us and a person will answer — we do not use a ticket bot.
Contact us
Support: [email protected]
Privacy and data requests: [email protected]
New business: [email protected]
We respond to support email within two business days, Monday to Friday.
Frequently asked questions
How do I report a bug in one of your apps?
Email [email protected] with the name of the app, your device model and OS version, what you did, and what happened instead. Screenshots or a screen recording make a fix much faster.
How do I request a feature?
Send it to the same address. We read every request and keep a running list that informs what gets built next.
How do I delete my account or my data?
Email [email protected] from the address associated with your account and we will confirm the deletion. Apps that store data only on your device are cleared by deleting the app.
How do I get a refund for a purchase?
Purchases made through the Apple App Store are billed and refunded by Apple, not by us. Request a refund at reportaproblem.apple.com. If something is wrong with the app itself, tell us as well so we can fix it.
I am a client with a question about an ongoing project.
Use your usual project channel, or email [email protected] and it will reach the engineer on your account.